So I proceeded to file a claim with Turo and got a specialist call me back and looked at the pictures and evidence and assured me that she will handle the claims process and get back to me. I usually have the tires inflated to around 38psi, the mfg rating is 34 front and 36 rear for the car. I had driven the car for many days and had no problems. So I asked him what happened, he said I should not have inflated the tires to 50psi which was the max psi limit on the tires I found out. I was able to GPS track where he left the car, he message me that he has no clue where it was and forgot. The tires were shredded to dust and luckily the car was in a grass field so no major damage to the wheels. When I arrived it looked like he drove it through a spike stripe. He had rented for a whole week and on his 3rd day, he blown the tires. He simply left the car and with the keys inside and took an Uber and left. The renter blown 2 of my tires on the right side. But in all my cases the Turo renters settled with me on the side vs going through Turo except one case. Now this all depends on the road condition in your area. I was able to reduce blown tires by changing the wheels and tires to thicker tires and small wheel size. Certain sportier cars had more blown tires. Because of older, more positive reviews, the host's rating was still high overall.Last year I had a total of 7 flat tires by various renters.
There was a large gash in the middle of the driver seat, exposing the foam, and the passenger door didn't open from the inside, which is a safety issue.Īfter reading reviews, I realized that recent guests had called out these faults and given the listing low ratings. It was only when my partner and I got to our destination that I realized the car seemed far from "like new" as the listing had described. We both took photos of the outside, then he handed me the key and left. When I met the host at the airport to pick up the car, our exchange was very quick. I booked it without looking at reviews, but reading them would have saved me a headache. On a recent trip, I was in a hurry to lock in a 24-hour rental car and found a 2010 Mercedes-Benz listed by an all-star host on Turo. If you book through Turo, here are three tips to avoid stress, additional fees, and the possibility of your car breaking down in the middle of nowhere. Account icon An icon in the shape of a person's head and shoulders.
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